Terms and Conditions

1. General Provisions

This website (povitrulya.com) is operated by POVITRULYA LTD, a company incorporated in England and Wales under company registration number 14095604, with its registered office address at:

63-66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE
(hereinafter referred to as "Povitrulya", "we", "us", or "our").

Povitrulya offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Website, setting up an account, or purchasing products from us, you engage in our Service and agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms in their entirety, you must discontinue using our Website and services.

2. Company Details

  • Legal Entity: POVITRULYA LTD
  • Company Registration Number: 14095604 (Registered in England and Wales)
  • Registered Address: 63-66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE
  • Official Website: https://povitrulya.com
  • Customer Support: [email protected]

3. Eligibility and Customer Warranties

3.1. By agreeing to these Terms, you represent and warrant that you are at least eighteen (18) years of age or the age of legal majority in your country of residence, and are legally capable of entering into binding contracts.

3.2. You agree to provide true, accurate, current, and complete purchase, delivery, and contact information for all orders executed in our store.

4. Products, Specifications, and Needlework Notes

4.1. Handmade & Craft Products: We specialize in needlework craft kits, counted cross-stitch charts, bead embroidery sets, and craft accessories. While we make every reasonable effort to display thread, bead, and fabric colors accurately, actual physical items may vary slightly due to computer display calibrations, lighting conditions, and manufacturer dye lots.

4.2. Stock Availability: All orders are subject to item availability. We reserve the right to limit order quantities, restrict sales to any geographic region, or discontinue products at any time without prior liability.

5. Pricing, Currency, and Customs Duties

5.1. Currency: Unless explicitly stated otherwise on the checkout screen, all catalog prices on povitrulya.com are denominated in US Dollars (USD).

5.2. Price Adjustments: Prices are subject to change without notice. Price revisions do not affect orders that have already received an official Order Confirmation.

5.3. Customs, VAT, and Import Duties (DDU Shipping Terms):
All cross-border orders are dispatched on a Delivered Duty Unpaid (DDU) basis. Shipments sent across international borders may be assessed for local import taxes, customs duties, value-added taxes (VAT), and carrier brokerage processing fees imposed by the destination country upon arrival.
All customs duties, import tariffs, and local handling taxes are the exclusive legal responsibility of the customer/recipient. POVITRULYA LTD has no influence over these assessments and cannot estimate them in advance.

6. Ordering and Payment

6.1. Order Acceptance: The display of products on our Website constitutes an invitation to treat. A legally binding purchase contract is formed exclusively when your order is dispatched, and a Shipping Confirmation email containing tracking information is sent to you.

6.2. Payment Processing: Orders must be paid in full prior to packing and dispatch. We accept major credit/debit cards, digital wallets, and alternative payment solutions via authorized, PCI-compliant third-party payment providers, including, but not limited to:

  • PayPal (Europe) S.à r.l. et Cie, S.C.A.;
  • LiqPay (JSC CB "PrivatBank");
  • And other licensed merchant acquiring banks, card networks, and payment gateways integrated on the checkout page.

6.3. Right to Decline Orders: We reserve the right to decline or cancel any order in the event of suspected fraud, unauthorized payment activity, inventory exhaustion, or clear typographical errors in product pricing.

7. Global Shipping and Delivery

7.1. Fulfilment Channels: Orders are packaged and dispatched through established logistics partners, including, but not limited to:

  • Direct International Shipping: Dispatched via JSC Ukrposhta (international registered airmail) and affiliated destination postal carriers from our production studio;
  • Warehouse Fulfilment: Selected items may be stored, managed, and fulfilled directly through Amazon Fulfillment Services (Amazon FBA) regional hubs or third-party logistics centers.

7.2. Dispatch Timelines: Physical goods are typically packed and transferred to shipping carriers within 1 to 3 business days following successful payment verification.

7.3. Estimated Transit Times:

  • Europe: 7–16 business days;
  • United States & Canada: 10–20 business days (or 3–7 business days where fulfilled via regional Amazon FBA stock);
  • Rest of the World: 14–30 business days.

7.4. Tracking and Risk of Loss: All international parcels receive a registered tracking code. Title and risk of loss for physical goods pass to you upon delivery by the shipping carrier to the address supplied during checkout. If a package appears delayed or lost, contact [email protected] to initiate an investigation with the postal carrier.

8. Cancellation, Returns, and Refunds

8.1. Statutory 14-Day Right of Withdrawal (UK & EU Consumers)

Consumers residing in the United Kingdom or European Union have the right to cancel their purchase and return physical items within fourteen (14) calendar days from the date physical possession of the items is received, without giving a reason.

8.2. Return Conditions for Physical Craft Kits

Due to the copyright-protected nature of printed diagrams and charts:

  • Craft and embroidery kits must be returned unopened, unsealed, and in their original transparent factory wrapping;
  • All materials (canvas, sorted threads, needles, beads, and printed instructions) must be complete, pristine, and entirely unused.
  • Kits with opened packaging, broken factory seals, or compromised materials cannot be accepted for return or refund.

8.3. Digital Products and Downloadable PDF Patterns

Pursuant to statutory consumer regulations, the right of withdrawal does not apply to the supply of digital content (e.g., downloadable electronic cross-stitch patterns) once downloading or access has begun, provided you granted prior express consent and acknowledged the loss of your cancellation right upon downloading. All sales of digital downloads are final.

8.4. Return Shipping Expenses

Unless the goods received are defective, damaged, or sent in error, the customer is responsible for bearing the direct return postage costs. We advise returning items using a tracked shipping service.

8.5. Refund Processing

Following receipt and inspection of the returned parcel, you will receive an email notification. Approved refunds will be issued to the original payment method within 7 to 10 business days. Original shipping costs are refunded at standard economy rates.

9. Intellectual Property and Copyright

9.1. All original embroidery patterns, chart diagrams, artwork, photographs, brand names, graphics, text, and technical materials published on povitrulya.com are the proprietary intellectual property of POVITRULYA LTD and are protected under international copyright legislation.

9.2. Personal License: The purchase of our craft kits or charts grants you a personal, non-exclusive, non-transferable license to stitch the design for personal use or gifting.

9.3. Infringement Prohibited: You are strictly prohibited from copying, scanning, digitizing, redistributing, reselling, or sharing any portion of our printed charts or digital patterns across online file-sharing channels or offline media. The commercial production or sale of items stitched from our charts requires prior written commercial licensing from POVITRULYA LTD.

10. Prohibited Activities

You agree not to use the Website or its contents:

  • For any unlawful purpose or to solicit others to commit unlawful acts;
  • To violate any domestic or international laws, regulations, or rules;
  • To infringe upon or violate our intellectual property rights or the rights of third parties;
  • To transmit malware, viruses, or any harmful code;
  • To scrape, crawl, index, or harvest data without written authorization;
  • To bypass or interfere with the security features of the Service.

11. Disclaimer of Warranties & Limitation of Liability

11.1. We do not warrant that the Service will be completely uninterrupted, secure, or free from minor errors.

11.2. To the maximum extent permitted by applicable law, in no event shall POVITRULYA LTD, its directors, employees, contractors, or suppliers be liable for any direct, indirect, incidental, punitive, or consequential damages (including lost profits or business interruptions) arising out of the use of or inability to use our products or Website.

11.3. In all events, the total aggregate liability of POVITRULYA LTD for any claim related to an order shall not exceed the total price paid by you for the specific item or order in dispute.

12. Indemnification

You agree to indemnify, defend, and hold harmless POVITRULYA LTD, its directors, officers, employees, and agents from any claims, damages, liabilities, and legal costs arising from your violation of these Terms or infringement of third-party rights.

13. Severability and Entire Agreement

If any provision of these Terms is deemed invalid or unenforceable under applicable law, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

These Terms constitute the entire agreement and understanding between you and POVITRULYA LTD governing your use of the Service, superseding any prior written or oral agreements.

14. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or related to them shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute or claim arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. (Consumers resident in the European Union or other jurisdictions retain any mandatory rights and protections afforded by the consumer protection laws of their country of habitual residence).

15. Amendments to Terms

We reserve the right to revise or update these Terms at our discretion by posting amendments directly to this page. Continued use of our Website following the posting of modifications constitutes acceptance of the revised Terms.

16. Contact Details

For inquiries or correspondence regarding these Terms and Conditions:

  • Company: POVITRULYA LTD
  • Company Registration Number: 14095604 (Registered in England and Wales)
  • Registered Address: 63-66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE
  • Website: https://povitrulya.com
  • Support Email: [email protected]